At PapaFoody, we strive to ensure the satisfaction of our customers with every order. If you are not completely satisfied with your purchase, we offer a clear and straightforward refund policy.
1. Eligibility for Refund
- Refunds will only be issued if the order is incorrect, damaged, or not delivered within the specified time frame.
- Refund requests must be made within 24 hours of receiving your order. After this period, we may not be able to process a refund.
2. Incorrect or Damaged Orders
- If you receive an incorrect or damaged item, please contact our customer service team immediately. We may require you to provide photographic evidence of the issue.
- Once verified, we will either replace the item or issue a full refund, depending on your preference.
3. Delayed Deliveries
- If your order is delayed beyond the estimated delivery window, you may be eligible for a partial or full refund. Please notify us within 12 hours of the delivery window to be considered for a refund.
4. Refund Process
- Refunds will be processed to the original payment method. Please allow up to 7 business days for the refund to appear in your account.
- In cases where the payment was made via cash on delivery, refunds will be processed via bank transfer or mobile wallet, as per your preference.
5. Non-Refundable Items
- Certain items such as perishable goods, opened or used products, or any items clearly marked as non-returnable in our terms may not be eligible for a refund.
6. How to Request a Refund
- To request a refund, please reach out to our customer service team at [email protected] or call +92 33000006008 Provide your order number, issue details, and any relevant evidence (photos, receipts, etc.).
7. Changes to Policy
- PapaFoody reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be reflected on this page.
Thank you for choosing PapaFoody. We are committed to providing excellent service and ensuring your satisfaction with every order.
