At PapaFoody, we prioritize timely and reliable delivery of your food and grocery orders. Below is an outline of our shipping policies to ensure your experience with us is smooth and hassle-free.

1. Shipping Areas

• PapaFoody delivers to most areas in Pakistan. If you are outside of our delivery zone, please contact us to inquire about special delivery arrangements.

2. Delivery Timeframe

• Orders are processed and dispatched within 1-2 hours after confirmation, depending on order volume and availability.
• Estimated delivery times are between 30 minutes to 2 hours from order placement, depending on your location.
• We aim to deliver as quickly as possible, but please note that high demand or unforeseen circumstances may cause slight delays.

3. Delivery Charges

• Delivery fees are based on your location and the total value of your order. Delivery charges will be clearly displayed at checkout before payment.
• PapaFoody offers free delivery on orders above a specified amount. Please check for current offers or discounts on delivery charges.

4. Order Tracking

• Once your order is dispatched, you will receive a tracking number via SMS or email to monitor the progress of your delivery.
• You can track the status of your delivery directly through the PapaFoody app or website.

5. Contacting Delivery Team

• If you need assistance with your delivery or have any special instructions, please contact our customer service team at [email protected] or call +923300000608 / +923335905906.
• You can also directly contact the delivery driver using the details provided with your tracking number.

6. Delivery Issues

• If there are any issues with your delivery (delayed delivery, incorrect items, etc.), please notify us immediately within 12 hours of receiving the order. We will work to resolve the issue and, if necessary, offer a refund or replacement.

7. Changes to Shipping Details

• If you need to change your shipping address or any other details, please contact us before your order is dispatched. Once the order is on its way, changes cannot be made.

8. Order Cancellations

• If you wish to cancel your order, please do so within 15 minutes of placing it to avoid processing or shipping charges. Cancellations made after this time may not be possible.

9. Packaging

• PapaFoody ensures that all orders are packaged securely to prevent any damage during transit. We use eco-friendly materials wherever possible.

10. Shipping Limitations

• While we strive to deliver to all areas within our reach, some remote locations or circumstances (weather, traffic, etc.) may cause delays. Please bear with us during such situations.

Thank you for trusting PapaFoody with your delivery needs. We are committed to providing fast, reliable, and efficient service to get your food and groceries to you as quickly as possible!